At NDR Lighting, we understand the importance of delivering top-tier quality products at an affordable price. That is why we make a Pledge of Quality to our customers to ensure that they receive the best possible products and services from us.
Our commitment to developing products with the electrician in mind is an essential part of our pledge of quality. By working closely with electricians and incorporating their feedback, we ensure that our products are not only of the highest quality but also easy to install and maintain. We value the expertise of electricians and are dedicated to providing them with lighting solutions that meet their needs and exceed their expectations.
Our pledge of quality begins with our commitment to providing our customers with lighting products that are manufactured using only the highest quality materials and components. We source our materials from reputable suppliers and conduct rigorous testing to ensure that each product meets our exacting standards. Our dedication to quality is reflected in every product that we sell, and we take pride in knowing that our customers can rely on us for lighting solutions that are built to last.
Next is our undeniable focus on affordability. We understand that our customers want to invest in high-quality lighting products, but they also need to keep costs in check. We strive to strike the perfect balance between quality and affordability, offering products that are both reliable and competitively priced. By leveraging our manufacturing expertise and supply chain efficiencies, we can deliver top-tier lighting solutions at a cost that makes sense for our customers.
Of course, quality products alone are not enough to build lasting relationships with our customers. That is why we make a commitment to providing impeccable customer service at every step of the journey. From the moment a customer contacts us, they can expect to be treated with the utmost respect and professionalism. Our team of lighting experts is always ready to answer any questions, provide advice, or help with product selection. We understand that our customers are looking for more than just a transaction - they want a partner who can guide them through the lighting selection process and offer ongoing support and service.
One way that we demonstrate our commitment to customer service is by providing comprehensive product information and specifications. We know that selecting the right lighting products can be challenging, especially for those who are not familiar with the technical details. That is why we offer detailed information on each product, including its features, benefits, and technical specifications. This information helps our customers make informed decisions about which products are best suited to their needs.
Our pledge of quality also extends to our after-sales service. We stand behind our products and are committed to resolving any issues that may arise. Our warranty program ensures that our customers are protected against defects or malfunctions, and our customer service team is always available to provide support and assistance. Whether a customer needs help with installation, troubleshooting, or repair, we are here to help.
We make a pledge of quality to our customers that encompasses three key elements: top-tier quality products, affordability, and impeccable customer service. Our customers can have confidence that they are investing in lighting solutions that are built to last and backed by a team of experts who are passionate about delivering the best possible products and services.
If any NDR Lighting product does not meet or ever exceed your expectations of quality and service, I invite you to contact me personally using the form on our Contact page. Outstanding quality and service is often viewed as an easy business cliché. To that I reply "Try us."
Don Planche, President